Where do you ship to?
We currently ship to Canada, the United States, Australia, France, Germany and the United Kingdom. Our orders are shipped from Merrickville, Ontario. We have a preferred small business Canada Post account, so our rates are competitive.
What are your shipping options?
We offer: Canada Post Regular Parcel, Canada Post Expedited Parcel, Canada Post Expedited Parcel USA, Canada Post Tracked Packet – International, Canada Post Tracked Packet – USA, Canada Post Xpresspost, Canada Post Priority, Canada Post Xpresspost USA.
What are your shipping times?
Regular shipping is approximately 3-8 business days. Expedited/Xpress shipping is between 2-3 business days. You will be able to choose the shipping option during checkout that best suits your needs.
How much is shipping?
Shipping costs vary with the option chosen. During checkout, all shipping cost options will be shown.
Returns:
We believe you will love using our natural products as much as we love making them. However, if if an item has been damaged in shipping, or if you're not 100% happy with your purchase, it can be exchanged or a store credit will be issued within 14 days of purchase. All items purchased on sale are final sale with no refunds.
If you have any questions, or would like assistance, please contact us at artisans@ibco.ca.